Arowana : delivering results

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Every IT system will need a mechanism to be assisted, Arowana delivers multi-level, SLA driven maintenance and support services which are equipped to deliver a service which is driven to continuously improve.

Arowana has successfully engaged with enterprises to deliver applications support and maintenance across varying platforms and domains. Every domain brings in specific challenges in the usage of tool based or custom developed applications. Arowana prides in understanding the premise of the usage and arriving an exclusive model of support for the enterprise.

An enterprise needs to ensure that IT systems provide tangible results quickly and effectively. A well integrated system can enable real-time decision making and maximize returns from existing IT investments. Organizations are adopting technology-driven business models to have a competitive advantage. The Systems Integration services uses an approach to build an information system and infrastructure that helps address critical business needs. Arowana is equipped comprehensively with its services including program management, technology consulting, solution architecture and management, implementation and training support, service level management, hosting and managed services.

The standard tasks delivered as part of the maintenance activities are:

Application configuration and time to time administration

Development of fixes based on requests arriving from help desk

Structured release management, application upgrades and product patches

Application wide incorporation of business rule changes

User interface changes

Generic system enhancements

The typical support activities include:

Automated and manual application health monitoring

Request management until closure

Rolling out production releases

Root cause analysis

Tracking and reporting on specific application activities

Application housekeeping and compliance tracking

Coordinating with external vendors

Consulting – A comprehensive roadmap for integration which is built on top of the existing business need and with a view to be scalable for future initiatives.

Integration –Deployment of the new solutions to integrate business processes and customization of legacy applications to enable seamless integration across applications

Development of integration solutions – Fresh development of a customized integration solution designed to address specific business needs

N-Shore Delivery Model

Arowana’s Oracle Application Management process has chalked out a comprehensive framework for delivery for initiatives with geographically divided teams and processes.